Customer Service Representative/Administrative Support Remote - A.W. Companies, Inc

We are currently seeking an organized, friendly, Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions.

Key Responsibilities :

• Administrative Support :

  • Manage and maintain executives’ or teams’ schedules, appointments, and meetings.
  • Handle correspondence, emails, and phone calls in a professional and timely manner.
  • Prepare reports, presentations, and other documents as needed.
  • Organize and maintain office files, records, and databases.
  • Assist with basic bookkeeping and invoicing as necessary.
  • Coordinate office supplies and ensure the office is well-organized and equipped.

• Customer Service :

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
  • Process orders, returns, and exchanges.
  • Maintain customer records and update information as needed.
  • Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way.
  • Follow up with customers to ensure their needs were met.