System Support Intern - Middlesex Savings Bank

The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. (Summer May - August)

• Assist with physical asset inventory for all retail branch and back office locations.

• Provide first-level day-to-day phone and email support for all employee computer related requests

• Travel to company locations to trouble shoot, repair or replace equipment.
• Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.
• Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service.
• Proactively engages with team and other internal departments to understand business responsibilities and goals.
• Provides suggestions to management for improving customer service and internal processes.
• Learns and becomes familiar with internal systems and software.
• Performs other related duties as assigned.

Education

• High School Diploma is required
• Students entering their Junior or Senior year of college

Additional Requirements

• Strong analytical and computer skills

• Information technology experience preferred

• Must have a valid driver’s license. Travel to Bank’s sites may be required

• Ability to lift up to 50 lbs.
• Ability to effectively communicate both verbally and in writing
• Must maintain confidentiality and professionalism at all times
• Previous employment experience in a bank, accounting or finance environment is preferred
• Strong customer service skills and experience preferred
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

• Must have schedule flexibility and be able to work all shifts, extended hours and weekends

• Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction
• Visa Sponsorship will not be provided for this position

Middlesex Savings Bank is an Equal Opportunity Employer/Veterans/Disabled