Account Director - Formedics LLC

Location: Hybrid (Basking Ridge, NJ) or Fully Remote

At Formedics, we’re revolutionizing healthcare communication through cutting-edge technology and dynamic platforms. Our flagship properties include Physician’s Weekly, the largest point-of-care (POC) network, and Figure1, the leading app for healthcare professional (HCP) learning and collaboration. With our recent acquisitions of AMC Media Group and Mashup Media we now manage a diverse portfolio of 25 digital properties alongside 12 prominent medical society partnerships.

Role Overview

As an Account Director, you are responsible for the strategic leadership, growth, and overall client satisfaction across all Formedics owned and operated properties, including Figure 1, Physician’s Weekly, AMC, MashUp MD, and our medical society partners. You serve as the senior relationship owner, providing strategic counsel, leading cross-functional teams, and ensuring flawless campaign execution and client success. You will drive revenue growth by identifying upsell and renewal opportunities, all while ensuring your team consistently exceeds client expectations.

You are a senior player/coach, empowering and mentoring your account team while maintaining accountability for the health and growth of client partnerships. You excel in customer relationship management, strategic planning, and operational execution, and thrive in a fast-paced, deadline-driven environment.

General Accountabilities:

Account Management & Delivery:

• Oversee the end-to-end delivery of campaigns across Figure 1, Physician’s Weekly, AMC, MashUp MD, and partner platforms, ensuring on-time, high-quality execution.
• Lead client kick-off meetings, strategy sessions, and regular status updates, providing thought leadership and strategic guidance.
• Manage complex client scopes, timelines, and budgets across a diverse portfolio of healthcare manufacturers by deeply understanding individual nuances—including MLR and data processes, marketing strategies, competitive landscapes, and preferences—and integrating them with internal workflows to ensure transparent, proactive communication and on-time, in-scope delivery
• Work cross-functionally with Pre-Sales, Sales, Digital Operations, Data, Product, Custom Content, Editorial, Engineering, and Finance teams to deliver integrated solutions.
• Manage and mentor a team of account supervisors, account managers, and account coordinators setting clear goals, providing ongoing feedback, and developing team capabilities.
• Assist in the development of training materials and lead team training sessions to drive pull-through of best practices and reinforce standards of excellence in healthcare marketing account management
• Ensure team members are fully trained on internal tools (e.g., Boostr, SmartSheet) and client processes, including compliance (MLR) workflows.
• Ensure team adherence to foundational documentation best practices, including content version control, status reporting, and timeline ownership—while maintaining strong client communication and prioritization of needs.
• Drive a culture of operational excellence, continuous improvement, and client-first thinking within the account team.
• Lead by example by demonstrating deep expertise in all aspects of healthcare marketing account management, ensuring alignment with best practices and setting the standard for quality, strategy, and execution across team deliverables
• Play a key role in shaping annual team goals and fostering career development by partnering with supervisors on both their own growth and that of their team members. Actively document individual and team wins throughout the year, celebrate successes, and lead ongoing performance discussions—culminating in well-informed, growth-focused year-end performance reviews that align with team objectives and individual aspirations.

Reporting & Performance Management:

• Oversee client reporting and campaign analysis, leveraging data insights to optimize performance and demonstrate ROI.
• Prepare, review and present monthly aggregate reports that tell the story of clients successful campaigns with Formedics.
• Identify opportunities for account growth through upsells, cross-sells, and renewals, collaborating closely with Sales leadership and Client Strategy (pre-sale) team

Required Qualifications:

• 7–10 years of experience in account management, client services, or marketing strategy, preferably within healthcare, pharmaceutical, or digital media sectors.
• Proven success managing multi-million-dollar accounts and driving account growth.
• Strong leadership and team management experience.
• Excellent communication, presentation, and negotiation skills.
• Highly organized, deadline-oriented, and skilled at managing multiple priorities.
• Proficiency with project management and CRM tools (e.g., SmartSheet, Boostr).
• Ability to navigate client compliance environments (MLR) and complex organizational structures.
• Strong analytical mindset with the ability to translate insights into actionable strategies.
• Access to NJ-based office
• Company-sponsored events
• 401(k) program
• Medical benefits including Dental and Vision
• Life insurance
• Paid time off
• Training and development programs

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.