Assistant Director Operations III - Compass Group, North America

CCL Hospitality Group




Pay Grade: 13


Salary: $85,000 - $90,000


Other Forms of Compensation:





With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.





With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.




Job Summary






Apply to CCL today!


CCL is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)


Job Summary


Under the guidance of the senior director of dining, the assistant director of operations is responsible for the support of established hospitality, operational, quality, and financial standards of the department within a residential living setting. This position will manage a team of food service professionals and be responsible for the overall service execution in the main dining room and bistro as well as special resident engagement functions, catering, administrative, hiring, onboarding and payroll. Additionally, they will assist with maintaining interdepartmental relations and integrating the dining service department within the community.


Key Responsibilities:



+ Works with the senior director, executive chef and all other members of the management team in creating and providing a top quality fine dining program.




+ Establishes and reviews standards and work procedures for all staff in accordance with established policies and resident experience goals for the community.


+ Promotes the professional growth and development of all associates.


+ Leads the front of house onboarding and training processes to ensure dining team members are onboarded properly and well trained in the execution of service.


+ Coordinates the tasks of the subordinate Supervisory and Management team via regular communication.


+ Assists with the rollout of new dining programs in conjunction with the marketing and culinary team.


+ Assists with the preparation reports for residents’ meetings and presentations.


+ Responsible for the management of the catering program and operations.


+ Works with marketing and culinary department to increase sales by innovations and food quality.


+ Communicates with the culinary department to ensure the food programs reflect the vision of the company and community.


+ Advises and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer.


+ Assists to ensure client, customer satisfaction and efficient cost effective management.


+ Additional duties as assigned.




Qualifications:



+ 3-5 years of management experience in a fine dining setting (hotels, restaurants, country clubs, etc.)


+ Superior quantitative, verbal and written communications and problem-solving/strategizing skills


+ Proactive demeanor to anticipate resident and guest’s needs and support changes in our business


+ Conformity to the highest standards of personal integrity and ethical behavior


+ Strong supervisory, leadership, management and coaching skills


+ Strong work ethic, drive, and initiative for quality and customer service


+ Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet


+ Bachelor’s or Associate's degree or equivalent proven experience





Associates at CCL are offered many fantastic benefits.






+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Flexible Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)





Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CCL.pdf) for paid time off benefits information.


Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.





Applications are accepted on an ongoing basis.


CCL maintains a drug-free workplace.





Req ID: 1405656


CCL Hospitality Group


Caitlin Pham


[[req_classification]]