Collections CRM Manager - Hyundai Capital

Job Description - Collections CRM Manager (2500002P)

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

1. Medical, Dental and Vision plans that include no-cost and low-cost plan options
2. Immediate 401(k) matching and vesting
3. Vehicle purchase and lease discounts plus monthly vehicle allowances
4. Paid Volunteer Time Off with company donation to a charity of your choice

What to Expect

The Manager, Collections CRM will be primarily responsible for the management and development support activities related to Oracle Siebel Customer Relationship Management (CRM) Collections module. Design and facilitate configuration activities, upgrades, deployments, testing and troubleshooting, driving optimal collections workflows and assignments.

What You Will Do

1. Manage the day-to-day and ongoing development activities and escalated issues related to CRM.
2. Recommend and execute new business rules in CRM ensuring system configuration aligns with key deliverables.
3. Identify and mitigate risks that impact ability to deliver on objectives. Collaborate with other technology and development staff to provide solution alternatives.
4. Configure, develop and enhance Oracle Siebel CRM Collections module rules engine to align with operational and strategic business needs.
5. Provide regular updates, consultation, and review of CRM rules engine performance and capabilities.
6. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
7. Perform all other duties as assigned.

What You Will Bring

1. 6+ years in project management or business analysis experience preferably in a financial services environment.
2. Experience in the automotive finance industry, collections or call center operations strongly preferred.
3. Bachelor’s degree or equivalent combination of work experience and education.
4. Experience with Oracle Siebel CRM customization. Intermediate knowledge of Siebel platform and configuration including Workflow and Assignment Manager, BI Publisher and OBIEE (Oracle Business Intelligence Enterprise Edition).
5. Knowledge of collections or other call center operations, particularly as it relates to system and operational workflow, strategies, and regulations.
6. Familiarity with application lifecycle administration and release cycle methodology.
7. Strong knowledge of operational systems, operationally related software and business tools, Microsoft products, data analysis tools, presentation software, and data management disciplines a must.
8. Ability to work in a self-directed manner with minimal direction or oversight.
9. Able to work well as an individual contributor and as a team member.

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.