Director of Banquets at Omni Hotels & Resorts

Overview

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

The Director of Banquets is responsible for ensuring a proper environment for successful functions and events at the Omni Parker House. Responsibilities include the setup and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintaining service standards. This is a leadership role responsible for training associates to deliver the service commitment for the property in a manner that complies with Omni food and beverage standards and company policies and procedures.

Responsibilities

• Manage team functions and activities according to strategic direction from senior leadership and increased performance efficiencies, influencing change and new processes when appropriate.
• Concentrate efforts on human-centered design that benefits not only the guest journey but also creates an authentic work experience for associates.
• Coordinate all activities, represent guests internally, and collaborate with leaders in varied areas to ensure success in projects and resource planning.
• Design, research, develop, analyze, and suggest new concepts, as well as strategies.
• Ensure to exercise decision-making and independent judgment while being aligned with guest needs and management direction and budget guidelines.
• Coordinate new initiatives with suitable contacts - internal and external.
• Work with the Food and Beverage Team to drive excellence in guest satisfaction through the creation of positive experiences. Assist in training associates in order to meet the service commitment.
• Maximize profits in the department through effective management techniques, keeping in mind guest satisfaction.
• Stay updated on new food and wine trends and set the pace for a successful quality operation.
• Prepare for and conduct departmental meetings.
• Contribute to the leadership of Omni Parker House by attending Food and Beverage Leadership meetings and showing active presence in the division. Find creative ways to develop an entrepreneurial culture with Omni’s business and social objectives.
• Empower associates to maximize their contribution to the Omni Parker House. Support them to be flexible and work within and across teams, to be entrepreneurial and innovative in their use of creative hospitality experiences.
• Work with and through partners to ensure high levels of performance, excellent communication, and delivery.
• Ensure the most effective use of Omni Parker House resources and that all finances are properly accounted for.

Qualifications

• College Diploma, plus five (5) years of relevant experience or an equivalent combination of training, experience, and/or education.
• Event promotion/implementation and/or marketing experience preferred.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have the ability to adapt to unexpected situations.
• Must be punctual and reliable.
• Must be able to remain calm and portray a friendly demeanor in stressful situations.
• Must hold TIPS and Food Handlers certifications upon hire.
• Must be available to work flexible hours to include nights, weekends, and holidays.