Director of Food & Beverage | Tony’s Pizza Events Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Director of Food and Beverage primary purpose is to assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while achieving the venue's revenue and profit objectives.

 

The benchmarks for a successful F&B Director are: growth in Member usage and food and beverage revenues; reduction in Member attrition; the maintenance of all quality standards for service, production, cleanliness, and safety; employee relations and staff development; all measured by growth in Net Revenues from Operations. Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the venue adheres to the standards that have been set forth by OVG.

 

Reports Directly To: General Manager, also reporting to Regional Director F&B. Directly Supervises the Food and Beverage Manager and all food and beverage staff, front, and heart of the house.

 

This role pays an annual salary of $60,000 to $70,000 and is bonus eligible. 

 

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until June 13, 2025. 

About the Venue:

The TONY'S® Pizza Events Center, located in Salina, Kansas is composed of a newly renovated 6,500+ seat multipurpose arena and the Great Plains Manufacturing Convention Hall, an 18,000 square foot convention space. Nicknamed Mid-America's Meeting Place, the Tony's Pizza Events Center provides central Kansas a place to meet, play and experience events that enhance living-in and visiting the City of Salina.

 

The City of Salina is the primary owner of the Tony's Pizza Events Center. OVG360 manages the Tony's Pizza Events Center as well as hundreds other public assembly facilities around the world.

Responsibilities:

• Maintain exceptional venue relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
• Develop aggressive Food & Beverage sales, marketing and net revenue plans and direct successful implementation, following established OVG budgeting and revenue guidelines.
• Identify opportunities for venue events and food and beverage services that satisfy on-going venue needs and implement to achieve revenue objectives.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Work with the venue committees to develop and implement venue activities and events.
• Communicate with venue on both group and individual basis to ensure the venue is exceeding their expectations.
• Works closely with General Manager, Assistant General Manager, Operations Manager, Events Manager and Marketing to provide direction and input on all matters relating to F&B operations for their specific areas.
• Recruit, select and develop a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for venue Employee in conjunction with labor laws. Ensure appropriate on-boarding takes place.
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon venue satisfaction while producing the venue's revenue objectives.
• Implement and effectively execute specific training programs timely and consistently to ensure that the employees are providing guests with quality service and product.
• Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
• Attend and lead as required all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up daily going over the events of the day and Menu items.
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all the various company, venue and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with venue standards of operations and training.
• Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.
• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
• In addition, maintain the required Venue Standards of Operations by helping the Assistant General Manager in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.

Qualifications:

• 5+ years in Food and Beverage management or related field in Food & Beverage Industry.
• Culinary or Bachelors Degree preferred.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  

Responsible for:

• Deals with highly confidential material (i.e. Member/Employee Data).
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
• Professional indoor office environment.

 

Physical Requirements:

• Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending,
  lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Attendance Requirements for this position:

• Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.