Director of Operations at Recovery Works NW

About Recovery Works NW:

As a family-owned community organization addressing a medical and social epidemic, we focus on innovative, judgement-free, and compassionate solutions for substance use and mental health-related distress.

Position Summary

The Director of Operations is responsible for managing practice operations for all Recovery Works NW locations. The Director of Operations will apply strong business acumen and leadership to identify and implement directives that result in strong practice performance, operational efficiency, and a positive work environment for all staff. The position fosters collaboration among all levels of the RWNW team by aligning cross-functional strategies. This role will be hybrid with the expectation of at least 4 days a week in office.

Essential Duties and Responsibilities

1. Leadership & Management:
2. Oversee clinic front desk and detox and outpatient intake operations to ensure maximum efficiency across multiple locations.
3. Develop and implement strategies to improve operational efficiency, patient satisfaction, and employee performance.
4. Establish and maintain a culture of continuous improvement, accountability, and excellence.
5. Operational Oversight:
6. Oversee the daily operations of all clinic locations, ensuring they run smoothly and efficiently.
7. Develop and maintain operational policies, procedures, and best practices.
8. Collaborate with front line managers to ensure adherence to standards of care, service quality, and compliance with healthcare regulations.
9. Budgeting & Financial Management:
10. Monitor and analyze key performance indicators (KPIs) to optimize operational costs while maintaining quality standards.
11. Identify areas for financial improvement and work to increase profitability across locations.
12. Compliance & Regulatory Oversight:
13. Stay up-to-date on relevant healthcare regulations, accreditation standards, and industry best practices.
14. Ensure all clinic locations are in compliance with local, state, and federal regulations.
15. Support medical leadership with DEA compliance.
16. Prepare for and participate in internal and external audits and inspections.
17. Team Collaboration & Communication:
18. Foster strong communication across teams, ensuring information flows effectively between clinic staff, management, and executive leadership.
19. Lead regular operational meetings to review performance, identify issues, and implement solutions.
20. Technology & Innovation:
21. Collaborate with internal stakeholders to implement and optimize electronic health records (EHR) systems and other clinic technologies.
22. Identify and implement technology solutions that enhance operational efficiency, patient care, and staff productivity.

Minimum Qualifications (Knowledge, Skills, and Abilities)

1. Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
2. At least 5-7 years of experience in healthcare operations, with a minimum of 3 years in a leadership role overseeing multiple locations.
3. Strong understanding of healthcare regulations, accreditation requirements, and industry standards.
4. Proven ability to manage budgets, analyze financial performance, and drive operational efficiencies.
5. Excellent leadership, communication, and interpersonal skills.
6. Experience with clinic management software and electronic health records (EHR) systems.
7. Ability to thrive in a fast-paced, dynamic environment with multiple priorities.
8. Strong project management and change management skills.

Benefits

1. Medical insurance base tier premium is paid 100% by the company (option to upgrade to additional tiers and/or add family members which are paid for by employee).
2. Dental and Vision Insurance premium is paid 100% by the company.
3. Holiday Pay.
4. PTO and Paid Sick Time.
5. 401k and 401k matching of up to 3% after 3 months.

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.