General Manager - Any Hour Services

Any Hour Group – General Manager

Location: San Mateo, California - Relocation is required

Salary: $100,000 - $150,000 base salary plus bonus structure with a target of 30% of base salary

About Us:

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.

Job Overview:

The General Manager will oversee the daily operations of our San Francisco location, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Why Join Us?

1. Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group.
2. Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations.
3. Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers.

Key Responsibilities:

1. Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services.
2. Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes.
3. Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives.
4. Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction.

Qualifications:

1. Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields.
2. Education: Bachelor's degree in Business Administration, Management, or a related field / equivalent experience is preferred.
3. Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management.
4. Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments.
5. Pre-employment background check & drug test.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.