IT Desktop Technician - Judge Group

Location: North Kingstown, RI
Salary: $25.00 USD Hourly - $29.00 USD Hourly
Description:

Title: IT Desktop Technician

Location: North Kingstown, RI

Duration: 06+ Months (Contract to Fulltime)

 

Job Summary:

• We are seeking a skilled IT Technician to join our dynamic team with 3-5+ years of hands-on IT experience who excels in providing top-tier support to end-users. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems. This role requires a proactive approach to problem-solving and a strong understanding of various technologies. The IT Technician will play a crucial role in maintaining the integrity of our network and assisting users with their technical needs.

 

Responsibilities and Duties:

• Provide friendly and effective IT support to employees, ensuring a high level of customer satisfaction.
• Create, respond to, and resolve IT support tickets while maintaining clear and professional communication.
• Troubleshoot and support PCs, printers, peripherals, and network connectivity issues with a customer-first mindset.
• Educate and assist employees with technology issues, ensuring they feel supported and empowered.
• Follow established IT policies and procedures to ensure efficient issue resolution.
• Take ownership of technical issues, seeing them through to resolution with minimal supervision.
• Participate in IT projects and assist with system administration tasks as needed.
• Support users on physical desktops, laptops and Virtual Desktops
• Complete timely resolution for support tickets.
• Create knowledge base articles for self-help issues.
• Maintain hardware and software within ticketing system.
• Onboard and remove employees.
• Ability to work in a “roll up your sleeves” environment.
• Ability to work during normal business hours with occasional off-hour/weekend projects.
• Ability to identify problems, draw valid conclusions, and suggest solutions.

 

Ideal Candidate:

• The ideal candidate will be a dynamic and results-driven technology professional able to work with a team at solving problems and completing projects on time. Along with the ongoing development to improve operations and address changing needs with technology.
• Strong interpersonal and project management skills.

 

Education & Experience:

• Bachelor's Degree in IT or equivalent experience.
• Minimum of 3 years of IT support experience in a helpdesk or desktop support role.
• Strong working knowledge of Windows 11, Office 365, OneDrive, Sharepoint and Teams, MFA, Zebra printers, and networking concepts.
• Experience troubleshooting and repairing desktops, laptops, troubleshooting virtual desktop environments, supporting mobile devices, including iPhones, iPads, and Surface tablets.
• Excellent written and verbal communication skills with a focus on user-friendly support.
• Ability to multitask and manage multiple customer support requests efficiently.
• Must be proactive, self-motivated, and able to work well independently and in a team environment.
• Ability to lift up to 50 pounds.

 

Preferred Qualifications:

• Previous IT support experience in a manufacturing, production, or warehouse environment.
• Knowledge of Mac OS, iOS, VMWare, Horizon, SySAid, Google Docs, DNS, DHCP.

 

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Contact: mkhan01@judge.com