Retail Store Operations Manager at Huckberry

Huckberry is seeking an experienced and strategic Retail Store Operations Manager to lead our retail team and drive the operational success of our flagship Georgetown location, opening in Summer 2025. This pivotal role offers the opportunity to shape the customer experience, own critical store operations, and contribute to the success of our first brick-and-mortar store. We're looking for a passionate individual who embodies the Huckberry spirit, possesses strong leadership skills, and has a proven track record of successful management in a dynamic retail setting.

Reporting to the General Manager, you will assist in general management responsibilities while taking ownership of core store operational functions. You will focus on enhancing efficiency, customer satisfaction, and overall business performance. This role offers significant growth potential and the chance to build a thriving community of Huckberry enthusiasts.

Responsibilities

• Lead and optimize inventory management processes, including receiving, stock replenishment, maintaining accurate inventory levels, and optimizing stock flow
• Oversee and manage POS system operations, ensuring efficient transaction processing, troubleshooting issues, and maintaining system integrity
• Generate and analyze sales reports, inventory reports, and other key performance indicators to identify trends, opportunities, and areas for improvement
• Assist in leading, coaching, and motivating the retail team to deliver exceptional customer service and achieve sales goals
• Ensure a consistently high-quality customer experience that embodies the Huckberry brand and fosters customer loyalty
• Assist in maintaining and executing visual merchandising standards to create an engaging and inspiring store environment
• Assist in driving sales performance by providing excellent product knowledge and personalized customer recommendations
• Support the General Manager in implementing and maintaining retail processes and standards
• Assist in the planning and execution of in-store events and promotions
• Maintain open communication with the General Manager and HQ team to ensure alignment on store initiatives and promotions
• Address customer inquiries and resolve issues effectively and efficiently

Minimum Requirements

• 3+ years of experience in a retail sales store operations role preferred
• A passion for the outdoors, adventure, and the Huckberry brand
• Excellent communication and interpersonal skills
• A strong work ethic and a positive attitude
• Ability to work independently and as part of a team
• Ability to stand for extended periods and lift moderate weight
• Interest in menswear and lifestyle brands

Benefits

• Medical, Dental, Vision benefits
• 401(k) and employer match
• WFH flexibility
• Sabbatical Leave
• Mental health resources
• Paid Parental Leave
• Paid Time Off & Paid Sick Leave
• Volunteer Time Off
• Generous employee discount
• $60-70k base salary + bonus opportunities

Company Description

Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you.

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.