Supply Chain Specialist - Healthcare Industry! at Virtual Company

Phoenix, AZ 85016

About the Job

Vaco Phoenix is working with a great company who is currently seeking an experienced and detail-oriented Supply Chain Specialist to join their team. The Supply Chain Specialist will be responsible for handling inbound support calls, collaborating with customers to identify and document the scope of incidents. This is a long-term contract position paying up to $30 per hour located in Scottsdale, AZ!

Responsibilities:

Provide end-user application support while defining and documenting incident scope.
Apply critical thinking to analyze issues, identify root causes, and troubleshoot for first-call resolution or escalate as necessary.
Prioritize, triage, and monitor incidents, ensuring timely follow-up with relevant departments to resolve issues.
Respond to emergency situations and perform assigned tasks as required.
Follow up with customers to collect additional information and confirm resolution of incidents.
Assist users in navigating and accessing supply chain applications efficiently.
Contribute to the knowledge base and maintain the team website with new content.
Create process maps and develop new frameworks and processes for managing problems.
Develop training materials for both customers and staff.
Coach and mentor less experienced users while performing quality assurance on incidents to identify areas for improvement.
Lead projects within Supply Chain Informatics.
Manage and coordinate standard master data across all facility entities, ensuring completion from inception to finalization.
Oversee the management of master data and contract processes.
Utilize strong communication skills to address customer needs and build rapport.

Qualifications:

2-4 years’ experience in Supply Chain, service/help desk or call center environment

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.