Technical Event Support Specialist at ECLARO

Technical Event Support Specialist
Job Number: 25-03830

 
Use your skills where innovative technology solutions begin. ECLARO is looking for a Technical Event Support Specialist for our client in New York, NY. 
 
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Technical Event Support Specialist ensures the seamless operation of IT and technology systems for Company Events.
• Involves setting up, maintaining, and troubleshooting event-specific IT infrastructure, including networking, audiovisual (AV) systems, and other technical resources.
• The ideal consultant is a proactive problem solver with exceptional IT expertise and the ability to thrive in a fast-paced, event-driven environment.

• Collaborate with production staff and the network infrastructure team to plan and set up temporary IT infrastructure for events, including network switches, cabling, Wi-Fi SSID configuration, and outdoor or non-traditional event spaces.
• Support and troubleshoot network connectivity for event-critical systems, such as AV equipment and point-of-sale devices.
• Serve as an on-call technician during performances to promptly resolve IT-related issues and ensure seamless operations for guests, performers, and staff.
• Work closely with stage crews, event production staff, and the network infrastructure team to ensure uninterrupted network and device performance, addressing IT needs clearly and effectively.
• Perform routine checks and preventive maintenance on venue-specific IT systems and devices to ensure readiness for future performances.
• Maintain and document inventories and technical specifications for event-specific IT equipment, including switches, cables, mobile devices, and point-of-sale devices.
• Provide technical support and training to event staff on IT systems and equipment, creating clear internal and external-facing documentation as needed.
• Advocate for end-user needs by incorporating feedback into service improvement plans.
• Collaborate with outsourced and remote Level 1 Service Desk operations to ensure effective escalation and seamless coordination with onsite staff.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3-5 years of experience in IT support, preferably in an event or performance production environment.
• Proven expertise in Windows and macOS environments, networking concepts, and event management platforms.
• Proficiency in network troubleshooting, including VLANs, Wi-Fi configuration, and DHCP.
• Familiarity with enterprise networks and wireless systems, including related hardware and software solutions.
• Experience with audiovisual systems and their integration with IT networks.
• Experience with tools like Microsoft Intune, Jamf, or other mobile device management (MDM) solutions is a plus.

• CompTIA Network+ Certification.
• Experience with project management tools and software.
• Prior experience in a performing arts organization.
• Strong commitment to delivering exceptional customer service and enhancing the user experience.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong interpersonal and communication skills for collaborating with non-technical staff and external vendors.
• Ability to multitask and manage competing priorities in a dynamic environment.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Jeanine Hastings
jeanine.hastings@eclaro.com
646-755-9303
Jeanine Hastings | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.